From eligibility check to final dollar collected. No finger-pointing between coders, billers, and AR — your collection improvement is our performance metric.
| Service | What we do | Your outcome |
|---|---|---|
| Eligibility & verification | Real-time checks through payer portals before every encounter | Eligibility denials stopped at the front door Day 1 Impact |
| Certified medical coding | AAPC & AHIMA-credentialed coders (CPC, CCS, RHIA, RHIT) apply ICD-10-CM/PCS v2025, CPT® 2025, and HCPCS Level II with QA audits on every batch. Full command of AHA Coding Clinic and AMA CPT Assistant guidelines. | 99%+ coding accuracy; downcoding and upcoding risk removed Quality Assurance |
| Charge entry & clean claims | Same-day entry with pre-submission scrubbing | First-pass acceptance above 97% Faster Payment |
| Denial management & appeals | Root-cause analysis on every denial, structured appeals with clinical documentation | 40–50% denial reduction; revenue recovered that was written off Revenue Recovery |
| AR follow-up & backlog recovery | Dedicated specialists work aging buckets daily | AR days under 30; backlog cleared within 60 days Cash Flow |
| Payment posting (ERA/EOB) | Accurate posting with underpayment flagging and contract variance alerts | Every underpayment identified and contested No Leakage |
| Reporting dashboards | Live KPIs: days in AR, denial rate, collection %, aging by payer | Full visibility into your revenue cycle — anytime, anywhere Transparency |
| Patient billing & support | Clear statements, payment plans, dedicated support line | Higher patient collection rate; improved satisfaction scores Patient Experience |
| Patient scheduling & appointment management | End-to-end scheduling support: appointment booking, reminders, cancellation management, waitlist handling, and calendar optimization across providers and locations | Reduced no-shows, higher slot utilization, and front-desk workload freed for patient-facing care Efficiency |
| Live medical transcription | Real-time transcription of provider encounters, dictations, and clinical notes by trained medical transcriptionists — integrated directly into your EHR workflow | Accurate, same-session clinical documentation with faster chart completion and reduced physician note burden Documentation |
Give us one bucket — the 120+ day AR you've already written off. Nothing else in your operation changes.
Your oldest AR, or a single payer's denials. Your staff keeps doing exactly what they do today.
Certified coders rework, appeal, and resubmit inside your system, so you see every action.
A written report: dollars recovered, denials overturned, root causes found — in your PM system.
Expand, stop, or take the findings in-house. No auto-renew, no termination fee.
Eight questions tell you which gap is costing the most. Takes about 60 seconds.